Customer care


LG Electronics New MD Seeks To Strengthen Customer Relations

Dong Won Lee has taken over as LG Electronic’s Regional Managing Director for East Africa, replacing Sa Nyaoung Kim who served as Managing Director for three years since January 2020….

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What’s Inside An LG Electronics Warranty?

After-sales service is an important aspect of brand value creation. Brands have restructured the customer relationship management division to meet modern consumer needs. In June last year, LG Electronics renewed…

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Safaricom Announces Fresh Investments in Customer Care  

  Safaricom has announced renewed investments in its Customer Care organization as it seeks to strengthen service delivery to customers. Following last year’s announcement of an additional 600 jobs at…

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Samsung brings customer care near you with mobile service trucks

As part of a continuing initiative to improve access to high quality customer care, Samsung has rolled out four newly equipped service trucks fitted to handle Samsung mobile phone repairs….

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Zuku leads:Top TEN companies with poor customer care services

This is a continuation from last week’s evaluation of customer care services provided by companies we depend on for services. We agreed on well established customer care and efficient contact…

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Top 10 companies with the poorest customer care service in Kenya

Companies offering services and products provide customer care services for clients to access assistance on any issues or clarification needed on the commodities. We all have experiences with these channels…

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