Taking steps toward redefining customer convenience, NCBA Bank has announced an update to its NCBA Now mobile application, introducing a fully digital account opening process that enables instant onboarding for new customers.
The enhanced NCBA Now app allows customers to open accounts effortlessly by downloading the app and completing a streamlined verification process. Users input their identification details, including ID card information, and utilize photo recognition technology to verify their identity. This feature is available 24/7, empowering customers to initiate account opening at their convenience, whether at home, work, or on the go. By eliminating the need for in-branch visits, NCBA is making banking more inclusive and adaptable to modern lifestyles.
John Gachora, NCBA Group Managing Director, highlighted the significance of this development: “At NCBA, we are committed to excellence in customer experience, prioritizing convenience and accessibility. Our expanded platform enables customers to open bank accounts instantly, aligning with our ambitious digital transformation journey. This innovation reflects our dedication to meeting the evolving needs of our customers in a fast-paced, digital world.”
Beyond standard accounts, the NCBA Now app now supports the creation of savings and investment accounts, offering customers greater flexibility to manage their financial goals directly from their smartphones. To ensure trust and security, NCBA has implemented advanced encryption and security protocols, safeguarding customer data and transactions. This focus on security instills confidence, allowing users to engage with the app’s features worry-free.
NCBA’s latest advancement is meant to cater for the growing demand for efficient, user-friendly financial services. For more information on the NCBA Now app and its new digital account opening feature, visit ncbagroup.com.
