Bolt Kenya: Enhancing Safety in Ride-Hailing

Bolt Kenya, the on-demand mobility company, has rolled out new Trip Safety Monitoring features. These features are designed to offer drivers and riders more support from Bolt’s dedicated in-house safety team, specially trained to handle a variety of situations.

 Enhanced Safety Measures

Bolt’s new features allow the company to automatically engage with riders and drivers in-app when a vehicle remains stationary for too long. This proactive approach ensures that everything is okay and provides an additional layer of safety. Drivers and riders can directly call emergency services, share the trip, record audio, or request Bolt Assistance with one touch via the in-app notification.

 Future Plans

Bolt plans to introduce even more Trip Safety Monitoring features, including route deviation and delayed ride completion. These enhancements are part of Bolt’s ongoing investment in upgrading safety features on its platform. The aim is to provide more support for drivers and riders and help identify and deter improper driver and rider behavior.

Safety Toolkit

The Bolt App includes additional features that help ensure the safety of Bolt trips for drivers and riders. The in-app Safety Toolkit includes trip sharing, which allows for real-time location sharing with friends and family. There’s also an Emergency Assist button to help riders quickly and discreetly alert emergency services or private security partners if they ever feel uncomfortable during a ride.

A Word from the Country Manager

Linda Ndungu, Country Manager, Bolt Kenya, emphasizes that safety remains a core priority at Bolt. “We consistently dedicate resources to introduce innovative products and features aimed at enhancing the safety framework of the Bolt app. This ensures that both drivers and riders enjoy a superior ride-hailing experience,” she says. “Our most recent enhancement involves the introduction of new Trip Safety Monitoring features, a significant step forward in our continuous journey towards facilitating seamless support for drivers and riders during a Bolt trip. This update is designed to empower users to easily identify and report any unusual occurrences, ultimately deterring undesirable outcomes in the course of the trip.”

Long-Term Upgrades

The rollout of Bolt’s new Trip Safety Monitoring features is part of a longer-term upgrade of stationary vehicle monitoring. This supports Bolt’s dedicated safety team’s ongoing efforts to identify anything out of the ordinary once a trip starts.

Driver Selfie Check Feature

Recently, Bolt launched the Driver Selfie Check feature, which provides enhanced safety for users on the Bolt platform. It allows the verification of the drivers to avoid cases of impersonation and also deters drivers from sharing their accounts. Once a driver goes online, they are prompted to take a selfie to verify their identity. Should the selfie not match previously shared driver details, the driver will be restricted from offering their services on the platform until their details are verified.

Bolt’s commitment to safety and its continuous innovation in this area sets it apart in the ride-hailing industry. As it continues to roll out new features and enhancements, Bolt is ensuring that drivers and riders can enjoy a superior, and above all, safe ride-hailing experience.

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