NTSA Denies BOLT Operator License After Seeking Renewal


National Transport and Safety Authority (NTSA) has denied BOLT, a taxi hailing company operating license after seeking for renewal. The Estonian firm has been denied renewal of its license owing to alleged breaches and complains over its operation in the country.

Among breaches cited by the transport regulator NTSA are illegal commission charges, booking fee as well as the mounting complains from drivers and their representatives about non-compliance and violation of regulations.

The company is likely to lose the operator license at the end of the month if the issues sighted are not addressed satisfactorily. Please note that the Authority is not able to proceed with renewal of your operator license until when the issues raised by drivers and their representatives are satisfactorily addressed and rectified,” said Mr Ngeso in the letter to Bolt on behalf of NTSA director-general George Njao.

Bolt has been further directed to provide a concrete plan of action before October 28, 2023 or face consequences for breaching the provisions of Transportation Network Companies (TNC), Owners, Drivers and Passengers Regulations, 2022. In the last one year, Bolt drivers have been accused of mistreating clients to an extent of physical and sexual assault that goes against operator rules and regulations.

Bolt is the largest ride-hailing service provider in terms of towns, with its services available in 16 towns, including Kakamega, Nakuru, Naivasha, Eldoret, Kitale, Nyeri, Meru, Embu, Nanyuki, Karatina, Kilifi and Malindi.

The firm operates ride-hailing and delivery services in six African countries— Kenya, Ghana, Nigeria, Uganda, Tanzania and Tunisia— with over 47 million customers and 900,000 drivers on the platform.


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