Kenya is set to experience a significant economic boost as Sama, a leader in providing data annotation solutions that power the AI models of the future, confirmed plans to enhance its Business Process Outsourcing (BPO) investments locally. Sama has recently engaged with national government players, including the Ministry of Investment, Trade and Industry (MITI) and the BPO Association of Kenya (BPOAK), and confirmed its corporate plans to continue using Kenya as a global delivery site to de-risk machine learning (ML) models.
Annepeace Alwala, Sama’s Vice President of Global Delivery, confirmed the corporate commitments and said that the firm has expanded its service offering to include data annotation solutions. “In Kenya, thanks to quality talent, Sama is today a key player in the data annotation market providing best-in-class computer vision data labelling services. These services are delivered under the Sama data curation, annotation and validation business lines which we deliver for more than 25% of Fortune 50 companies who trust Sama to help them deliver industry-leading Machine Learning models,” Alwala said.
The local BPO Industry is growing at a steady rate with the BPO Association of Kenya estimating that it will jointly create more than one million jobs against more than $400 million USD in revenue. This makes the industry an important economic player with contemporary global solutions provision capacity. The government’s supportive policies and significant investment in infrastructure are attracting several international companies seeking to establish operations in Africa. Other factors include Kenya’s strong labour force, competitive operational costs, and a favourable business environment resulting in job creation, economic growth, and enhanced global competitiveness.
Sama started its operations in Kenya in 2011 and has since expanded its labour force to over 3,000 employees, primarily drawn from Kenya but with over 20 nationalities from several African countries. As a training-data company, Sama focuses on annotating data for artificial intelligence algorithms by providing computer vision solutions that power AI and machine learning models. In Kenya, Sama offers a range of BPO services, including data validation, data curation, image and video annotation, content moderation, customer service support, data entry, software development, and 3D Point Cloud annotation for a variety of industries.
Wendy Gonzalez, Sama’s Chief Executive Officer said: “Kenya has the potential to become a major player in the global BPO market, and we are excited to be a part of this growth. For over a decade, we have provided individuals who are most likely to be excluded from formal sector jobs. Through our purposeful impact hiring process, we connect individuals from low-income backgrounds with fair-paying entry-level jobs.” Over 25% of Fortune 50 companies including Google, NVIDIA, General Motors, Walmart, Ford, Microsoft, eBay, Ford, and Glassdoor trust Sama to help them deliver industry-leading machine learning models.
Ms. Gonzalez added: “Kenya’s skilled workforce, multilingual capabilities, and cultural compatibility are some of the key factors contributing to its competitive advantage in the global outsourcing landscape. As the sector continues to grow, we will work with the government and other stakeholders to help make Kenya an international BPO destination.” Over the last decade, Kenya’s BPO industry has continued to attract a surge of global businesses seeking to outsource their operations creating numerous employment opportunities and driving economic growth.
