What Your Business Can Benefit from Virtual Numbers?

Phone numbers these days come in so many different kinds. So sometimes, it is quite a challenge to decide what kind of phone system is suitable for one’s business set-up. Having said these, surely, you are now asking what things should I keep in mind while selecting appropriate phone systems? This can help you out.

One of the most common kinds of numbers and is widely used in business these days are virtual numbers. This kind of number provides many advantages compared to the traditional phone lines. To fully grasp its benefits, it is most important to know how this will work for your business.

What is a Virtual Phone Number?

Business call systems are usually run by a computer they call the “server” This computer will help in managing greetings, voicemails, phone numbers, hold music, and decides call routing. These are the standard qualities of a good virtual phone number.

A Virtual number technically speaking is also named Direct Inward Dialling or DID. This is a kind of phone number that exists without physical connectivity to any device or telephone line, etc. Differently, this allows redirection and rerouting calls of users from one phone number to another using the IP address of the device.

How Virtual Numbers Work?

Cloud systems using VoIP technology are the working space of virtual numbers. Lines of these numbers run through entirely all over the internet instead of telephone lines which are through telephone lines that are commonly used in landlines. This means when there are calls these will get routed automatically.

Advantages of Having a Virtual Number in Business

Easier Set-Up and Low Cost

Compared to a traditional telephone network a virtual number does not rely upon any physical structures which require technical expertise to set up. Virtual numbers pave the way for business owners to not have an extra cost in maintaining both software and hardware. With one kind of virtual number, it is simple to pick a local or toll-free business phone number, add team members, assign extensions, and create call menu options.

Flexible and Easy Customer Support

         A virtual mobile number is a lot more flexible than the usual telephone network. Calls travel around the internet. This means that any person around the globe can call you and vice versa. If the call’s destination is a standard phone number, the network will link your call to the number you phoned on the standard mobile network.

Virtual phone calls can be also made with an application of a certain software of the provider. These calls happen on the internet across different devices from a phone to a laptop/computer. Virtual mobile number providers will give you the necessary applications to provide service for your business at its best.

One Number for Call Management in the Team

The whole virtual assistant team relates to only one number. This means the team can accommodate many calls from clients using the same number. Also, calls will be routed directly to the right customer service agent who can give the appropriate assistance through the availability of call menu options. Further, the call performance of customer service representatives can be monitored by its professional-graded features.

Customizable and Builds Your Brand

         With an IVR system in place, this feature welcomes customers in a professional manner improves the company’s reputation, and strengthens brand identity. Having this, you can guide calls to the appropriate department and fix problems faster with customizable IVR. You can keep track of your marketing plans and schedule them better with real-time reports and accurate analytics.

Has Modern Business Features

The traditional telephone system does not have the new qualities of virtual phone numbers can offer. With virtual mobile numbers, business owners can be connected to their business with their team members and customers through messaging. Through an application, it is easy to add team members and possibly assign extensions with just a few clicks.

It is quick to take down and share feedback about customer experiences and to-do lists, ensuring that everybody in the team is updated. This allows customers’ interactions to be easily passed from one team member to the next.

Secures Security

Contacts and other details can be divided by businesses and personal classification in some VoIP solutions and mobile applications. Call costs can be kept under tight control by using virtual numbers in combination with call logging. A company will quickly see who called when, where, and for how much. Setting call limits for numbers will improve protection while still saving money.

Having Virtual Phone Numbers in Your Business Can Achieve:

  1. Efficient Customer Service
  2. Cost-Efficient Transactions
  3. Customized Call Management System
  4. Productive Remote Working Capability
  5. Flexible, Reliable, and Secure Phone System

Needing a virtual number, now? Contact Telnum.net and we will get in touch.

Staff Writer153 Posts

Kachwanya.com - Kenya Tech News. Technology and Business News. Writes about policy, product reviews and opinions, and trend analysis.


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