Dimension Data Launches 360 Observability, a Managed Service for Comprehensive Visibility into Cloud-Native Applications

360 Observability

Dimension Data has launched 360 Observability, a new managed service designed to allow organizations to achieve deep visibility over their cloud-native applications, hybrid IT and multi-cloud infrastructure correlated to business context across their entire IT stack.

It combines end-to-end maturity assessments of architectures and strategies tied to desired business outcomes and key performance indicators (KPIs), and application monitoring for comprehensive visibility into contingent performance issues to enable teams to quickly fix problems.

Today, modern applications operate in highly complex, distributed environments. Teams often struggle to deliver secure, exceptional, and reliable digital experiences because they lack insights tied to business outcomes.

Dimension Data 360 Observability, powered by Cisco Full-Stack Observability, moves beyond domain monitoring with a fully integrated approach to application performance, digital experiences, resource optimisation, multi-cloud infrastructure, and network and application security. With 360 Observability, teams can proactively identify, prioritise, and resolve the most important issues that could impact the user experience and the overall business.

“Over the years, Dimension Data has been at the forefront of bringing to market innovative solutions to meet client needs and we have achieved this by working together with our clients and partners,” says Edwin Ngaruiya, Head of Cloud and Innovation at Dimension Data in East and Africa.

“With observability, we are doing just that. This managed service will offer our clients performance visibility across their applications, infrastructure and workloads using advanced analytics and automation working together with Cisco. This information enables them to design and implement superior customer experience,” he added.

360 Observability has two components:

  • Observability Maturity Assessment: This provides the expertise and knowledge needed to improve performance management and operational maturity, allowing teams to align to business and IT goals and objectives. This assessment identifies architectures and strategies to achieve desired business outcomes along with measurable KPIs.                                                                                 
  • Multicloud Application Monitoring: Delivering data-driven application performance insights from the browser and mobile app to application middleware and backend databases. It includes a team of observability engineers and consultants who provide technical support and advisory tasks to operate and optimise the observability platform.

Key features of 360 Observability include application and infrastructure health checks, customisable monitoring dashboards, intelligent alerts and reports, and fault isolation and acceleration capabilities. Year-round proactive application monitoring provides businesses with real-time, comprehensive visibility into the full stack of available data, while observability assessments optimise costs and performance. This maximises digital business revenue, promotes proactive issue identification at the root, and empowers rapid remediation.

“Increasingly, customers want the flexibility to consume the most advanced observability and analytics as a managed service,” comments Alexandra Zagury, VP of Partner Managed and as-a-Service Sales at Cisco. “Dimension Data’s 360 Observability demonstrates how these capabilities can be jointly developed and delivered, built on a foundation of Cisco Full-Stack Observability, to help our shared customers achieve superior digital experiences, drive revenue, and accelerate digital transformation.”

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