Safaricom Appoints Chief Enterprise Business Officer Months After Senanu’s Exit

Cynthia Karuri-Kropac is the newly appointed Chief Enterprise Business Officer for telecommunications company Safaricom. Formerly a senior Director at AT&T in the Enterprise Mobile and IoT Technologies department since 2019, Cynthia Karuri will assume office on 1st September.


Cynthia’s career at AT&T Inc. spanned 19 years, having joined BellSouth in 2003 as a Senior IT Client Account Management Lead before taking on the role of Director, Mobile Service Delivery and Operations, for Cingular Wireless in 2008. In 2010, she was appointed AT&T Global Lead and Director, Enterprise Solutions and Sales Support, a role she held until 2019 when she took up her latest role as Senior Director, Enterprise Mobile, and IoT Technologies.


Prior to joining AT&T, Cynthia worked for Accenture/Andersen Consulting as a Senior Manager for 7 years. With over 20 years of experience in the Telecommunications sector, Safaricom believes that Cynthia has a wealth of knowledge in various crafts, including Business Strategy, Industrial IoT, Enterprise Technology Solutions, Executive Advisory & Decision Support, Operational Excellence, and Process Reengineering.


She holds a Bachelor of Finance from the University of Toledo, Ohio, and an MBA in Finance and International Business from Kent State University, Ohio.


Cynthia takes over from Joseph Wanjohi who has held office, leading and steering the enterprise Business team for the last 3months. Wanjohi took office after Kriss Senanu left office end of May 2022 to pursue other interests.

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