Samsung Electronics East Africa is the first smartphone manufacturer in Kenya to have a trade-in program where smartphone users can return their old used phones in exchange for a discount on the new device. The program that was launched in March 2021 is available in select Samsung dealer shops across the country. Below is all you need to know about the trade-in program.
What smartphones are applicable for trade-in?
The trade-in program is available for the Note series devices, S series devices and A-80.
What phones can be acquired using the Trade-in program?
Currently the program only applies for the S- 21 range of devices, that is the S21 Ultra, the S21+ and the S21
What condition should the phone I want to trade-in be in?
The phone should be in functional condition, i.e. the device must not be dead on arrival and it should be able to turn on.
Can I trade in two devices in order to get one device E.g. One S8+ and S9 + for the 28,000 discount on each?
No. The condition is that only one device can be traded in towards the purchase of the S21 series. If you have two devices you can purchase two S21 devices.
·Do I receive the 28,000 cash back?
The Trade-in is a discount program hence, you will get an instant discount of 28,000 shillings discount on purchase of any of the S21 range of devices. There is no cash back applicable.
·How long will the trade in program last?
The trade in program will be applicable till end of June 2021. However based on the market dynamic it may be extended until further notice thereafter. What happens to the phones that are traded in?
The devices will be scrapped off for recycling.
Does the Warranty apply for the phone bought using the trade in option?
Yes it does. The S21 series comes with a 24-month warranty and will be applicable to customers who have purchased the devices through trade in.
Does the Samsung Care+ apply for devices bought under the trade-in program?
Samsung Care+ is applicable for all three of the S21 devices. However, it is important to note that registration for the service must be done within 30 days of the device purchase. Any registrations that have crossed the 30day registration period will be considered null and void.
If I bought the device that I want to trade in another country, does the trade-in work for me?
You can trade in your device irrespective of country of purchase. As long as the device is operational and within the set terms the select trade in store will accept your device and extend the instant discount to you.
Is the Trade-in available nation-wide?
Yes the Trade-in program is available at select Authorized Samsung Stores as well as select Safaricom stores country wide.
Samsung Trade-in Authorized Stores
|1||Samsung Experience Store : The Hub||Nairobi|
|2||Samsung Experience Store : Galleria Mall||Nairobi|
|3||Samsung Experience Store : JKUAT Towers||Nairobi|
|4||Riz Station : Diamond Plaza||Nairobi|
|5||Newtech Mobile Solutions||Coast|
|6||Samsung Experience Store : Digo Rd||Coast|
|7||Firi Electronics Ltd CBD||Nairobi|
|8||Samsung Experience Store : Nyali Centre||Coast|
|9||Panna Music Centre||Eldoret|
|10||Samsung Experience Store : WestEnd Mal||Nyanza|
|11||Samsung Experience Store : Junction Mall||Nairobi|
|12||Samsung Experience Store : Red Heron Mall||Syokimau|
|13||Avi Communications Ltd||Nairobi|
|14||Zetort Communications Ltd||Nairobi|
|15||Bansi Mega Mart Ltd||Nyanza|
|16||HARLEM TECHNOLOGIES (N/A)||Nairobi|
|17||Devi Stationers & Computers Ltd||Rift Valley|
|20||Tesh Mobile Solutions||Nairobi|
|22||Family Phones Communication||Nairobi|
|24||Mobile Connect Express||Nairobi|
|25||PKAM Mobile Solutions||Rift Valley|
|27||Whiz tech mobiles and computers||Coast|
|28||Mobi Centre Baluchi||Coast|
|33||Al’ Hashimiya Electronics||Malindi|
|34||Hotspot Diamond Plaza||Nairobi|
|35||Wasif Gifts : Diamond Plaza||Nairobi|
|36||Ventura Electonics : Diamond Plaza||Nairobi|
|37||Samsung Brand Store : Westside Mall||Nakuru|
|38||Samsung Experience Store : Village Market||Nairobi|
|39||Samsung Experience Store : Westgate Mall||Nairobi|
|40||Samsung Experience Store : TRM Mall||Nairobi|
|41||Samsung Experience Store : Sarit Centre||Nairobi|
|42||Samsung Experience Store : Capital Centre||Nairobi|
|43||Samsung Experience Store : Ciata Mall||Nairobi|
|44||Samsung Experience Store : Garden City||Nairobi|
|45||Samsung Experience Store : Hilton Arcade||Nairobi|
|46||Samsung Experience Store : Two Rivers Mall||Nairobi|