Public and private sector organisations are reconsidering how they offer products and services to citizens and customers to meet high demands for quality, convenience and personalisation – says Pedro Guerreiro, Managing Director: Central Africa at SAP Africa
As the pace of change in the digital economy continues to accelerate, leading organisations are increasingly adopting Intelligent Enterprise capabilities that will help them build the agility, capacity and speed to remain successful. Therefore, organisations in the region are rising to the challenge, with potentially game-changing opportunities for businesses and communities.
Intelligent Enterprises -Kenya
Organisations in the region are realising the promise of digital transformation by leveraging technologies and solutions to effect transformational change.
In 2008, the Kenyan government launched its Vision 2030, an ambitious development plan that aims to establish Kenya as an industrialising middle-income country that provides a high quality of life to its citizens.
Based on recent data, this drive to build intelligent enterprise capabilities in the private and public sectors is bearing fruit: Kenya improved its ranking on the World Bank’s Ease of Doing Business Index from 135 in 2015 to 61 this year. It was also identified as one of the three most innovative countries in Africa in the most recent Global Innovation Index (GII) ranking published annually by Cornell University, INSEAD and the World Intellectual Property Organisation (WIPO) and GII Knowledge Partners, behind South Africa and Mauritius.
“Digital economy presents a once-in-a-lifetime opportunity to reshape the economy and accelerate the socio-economic development of the East African region. Business and government leaders are taking notice and introducing much-needed reforms and interventions to connect people and businesses to the benefits of the digital economy.” said Bitange Ndemo, Chairman of Kenya’s Blockchain and AI Taskforce
Kenya’s recently announced National Integrated Identity Management System – or Huduma Namba – is an example of this, one that will create a foundation for the roll out of blockchain-based government services designed to improve service delivery and enhance trust in government.
Sessions at this year’s SAP Innovation Day Kenya that brought together over 600 participants from across the world included discussions over experience management powered by the Intelligent Enterprise, placing people at the heart of the intelligent enterprise transformation, and the intelligent supply chain.
“Kenyan organisations are on the move and ready to take advantage of Intelligent Enterprise benefits in the Fourth Industrial Revolution,” says Guerreiro. “SAP will remain committed to helping customers in the region run better and build the agility and intelligence needed to succeed in the digital age.”