Safaricom simplifies Lipa Na M-PESA transactions

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lipa na m-pesa

You will no longer be required to give your phone number to verify payments in big shops such as Supermarkets. In a step to ease business and reduce contact time, Safaricom has upgraded its Lipa na M-Pesa system to enable customers to make faster and private cashless payments at more than 2,500 sales points.

According to the telco, the over 21 million active M-Pesa customers will no longer be required to share their mobile phone numbers or show transaction confirmation messages at purchase points. The telco upgraded targeted merchants with more than one Lipa na M-PESA payment points by offering them distinct till numbers, a shift from the previous situation where each shop had a single payment number.

“Millions of customers and thousands of merchants increasingly prefer Lipa na M-PESA when it comes to payments,” said Sitoyo Lopokoiyit, Safaricom Chief Financial Services Officer. “Our enhanced integration of Lipa na M-PESA for the more than 2,500 merchants will increase the speed and accuracy at which they process cashless payments while also benefiting our customers with increased privacy and accuracy when paying,” said Mr. Lopokoiyot.

Safaricom also re-integrated till numbers of the merchants so that when a cashier selects M-Pesa as a mode of payment the merchant system reconciles the amount to the latest Lipa na M-Pesa payment received. This eliminates the need for the customer to give their mobile phone number or show a payment confirmation message.

Safaricom has introduced a number of technologies over the past 18 months including Tap-To-Pay and Scan-To-Pay for payments, both shorten the process of making payments.

Safaricom, in its latest earnings report, said the number of active Lipa na M-Pesa agents had increased to 109,000. In the last few years alone, MPESA has seen a massive growth in revenue hitting an upwards of Ksh 115 billion. Profits are set to grow above the 50 billion mark this year after a steady business environment.

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Melissa Daniels
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