Progress Update: Safaricom Network Outage

We wish to notify the public that starting from 9:30 am today, we experienced a system outage affecting a number of core services in our network. This outage affected Voice, Data, SMS, M-PESA and Enterprise services.


We have identified the root cause of the outage and are working to resolve this in the shortest time possible. In the meantime, Voice, Data, SMS, M-PESA and Enterprise services will be available intermittently until the issue is fully resolved.


We will continue to update customers on the progress to restore services. We apologize for any inconvenience caused.


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