Feedback in any business is essential. Feedback helps business owners know how targeted individuals interacted with the services they offer. Institutions also need this feedback to know the grievances of their employees. Uber, a leader in the taxi hailing services, is no exception. At the end of the trip you get to rate your driver in terms of stars with five being the maximum. This star ratings combined add up to form the drivers rating. It gives a new user a glimpse of how the driver performed in previous trips.
Well Uber things the 5 stars rating isn’t just enough. That is why the taxi hailing company has announced a new feature referred to as compliments that lets you rate your driver with stickers. The new feature has been added in the feedback section and simply lets riders compliment their drivers with stickers and also a personalized thank you note.
Once you are done rating your driver you can access the Compliments feature just below it. The compliments include a set of nine badges accompanied by fun and cute stickers. Some of the compliments on offer include:
- “Neat and Tidy”
- “Excellent Services”
- “Above and Beyond”
- “Awesome Music”
- “Cool Car”
- “Entertaining Driver”
- “Expert Navigation”
- “Great Amenities”
- “Great Conversation”
Sometimes you might want to say more to the driver so as to express your gratitude. This is why Uber has added an option to leave a personalized gratitude message just below the Compliments option. The compliments feature isn’t mandatory as such you can opt to skip it.
The driver will receive notifications for each sticker sent out by the rider through the Compliments feature. Drivers will also be able to keep tab of all the compliments they have received. Uber claims that it is implementing this feature to make sure that their driver’s hard work is noticed and appreciated.
This feature was launched yesterday in US with no clear timeline line of when it will roll out to other countries. Also interesting is that Uber launched a service dubbed UberWeddings to 12 Indian cities yesterday. The service is meant to cater to all wedding-related travel needs.