Press Statement: Samsung Galaxy Note 7 buyers in Kenya should not be worried

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  • 5 years ago
  • Posted: September 2, 2016 at 3:37 pm

Samsung is not having it smooth right now, it’s best smartphone yet is being recalled after 35 cases of Samsung Galaxy Note 7 blowing up were reported globally. The positive side is that there seem to be no one pointing fingers at Samsung, with those who had bought the device expressing optimism that they will get a better deal after their potentially faulty devices have been replaced. Better still, Kenyans who had placed pre-orders for the device were yet to receive their phones, and those who intend to buy the top tier device have to wait a bit longer.

Following the recall of Samsung Galaxy Note 7, Samsung East Africa has sent a Press Statement to media outlets explaining the status of the recall and the current status on pre-orders. Here below is the entire Press Statement as received:

“Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note 7, we conducted a thorough investigation and found a battery cell issue.

 “To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note 7.

 “Locally, we have been in contact with customers who have already pre-ordered the Galaxy Note 7 devices, assuring them that they will get quality assured products in the shortest time possible. In the meantime, we are temporarily holding further pre-orders as we await new delivery timelines”

 “We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.”

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