Samsung responds to galaxy S7 active failure of water resistant test

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Either Samsung is used to getting away with expensive mistakes or the engineering team is sleeping on its job. Samsung’s galaxy S7 active failed water resistant test when Consumer Reports technicians placed a Galaxy S7 Active in a water tank pressurized to 2.12 pounds-per-square-inch. This is according to an equivalent of five feet of water for 30 minutes as recommended by the electronic company.

According to consumer  reports, after removing the phone from water, the screen was obscured by green lines, and tiny bubbles were visible in the lenses of the front- and rear-facing cameras. The touchscreen too wasn’t responsive. The team did a similar test on a second galaxy S7 active which  after removing from the tank the screen cycled on and off every few seconds.

“Moisture could be seen in the front and back camera lenses. We also noticed water in the slot holding the SIM card. For a couple of days following the test, the screens of both phones would light up when the phones were plugged in, though the displays could not be read. The phones never returned to functionality.” Stated the Consumer reports site.

Companies that label their devices “water-resistant” can cite a variety of benchmarks. In this case, Samsung says its phone follows an engineering standard called IP68 that covers both dust- and water-resistance, and that the phone is designed to survive immersion in five feet of water for 30 minutes. That’s the spec we used in testing the Galaxy S7 Active.

Commercials for the Samsung Galaxy S7 Edge showed hip-hop’s Lil Wayne pouring Champagne over the phone and dunking it in a fish tank.

SAMSUNG’S RESPONSE

Samsung has issued a press address stating that the Galaxy S7 Active is, in fact, IP68 certified and its standard limited warranty still applies.

If you recall, the Galaxy S7 Active is offered to AT&T customers in the US and is advertised as having the same IP68 certification as its siblings, the Galaxy S7 and Galaxy S7 edge. This means the phone is dust- and water-resistant and is designed to survive immersion in five feet of water for 30 minutes. Samsung says it stands behind its water resistance certification, and will replace any Galaxy S7 active under its standard limited warranty, should water damage occur.

The standard Samsung Galaxy S7 and S7 Edge claim the same level of water-resistance, and both of those models passed. Those two phones currently top most smartphone Ratings, with Excellent scores for their displays, battery life, cameras, and other attributes.

The findings come as a warning to consumers a position that leaves the company in a compromising market position

 

 

 

 

 

 

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Melissa Daniels
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TECH NEWS · TECHNOLOGY