Pre-Schedule Uber Ride Through TaxiLater

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The first time I used Uber services, which was sometime this year at the height of their fights with taxi drivers in Kenya, I faced two major challenges which I did not write anything about at the time. At the time, I wrote about my experience with the ride that morning in a Facebook post which I have reproduced on this blog.

I was testing the app after downloading when I called up Uber by mistake. There was no way of ‘testing’ the app without actually requesting for a pick-up. So, in my attempt to test the up, I ended up requesting a ride.

The driver who responded to my request was magnanimous enough to understand me when he called up to confirm the pick-up request and I explained that I was just fiddling with the app after downloading. He then asked me to cancel the request. I did not incur any charge for my gaffe.

The second, and the most significant, challenge was when I tried scheduling a ride. See, we are used to calling up a taxi and telling the company, or the driver, to pick us up from Point X at Time Y. That was an impossible task with Uber. You had to make a request at the time you actually needed a ride. To some of us, we do not work this way.

That problem seems to have been solved.

Just recently, Uber began allowing third-party software developers access to Uber app through “Ride Request” button. Now, some developer has come up with TaxiLater app which allows Uber users to pre-schedule their pick-up requests.

According to a TIME magazine article, the greatest drawback of this app is that those pre-scheduling their pick-up requests are not guaranteed that the drivers will accept their request. It is a small price to pay, but a great innovation to help improve Uber services.

What is your opinion on the topic?
Fredrick Ombako
Fredrick Ombako is a research consultant at ResearchPro Solutions and Director at Bukas Accountancy & Consulting Limited. He consults mostly for NGOs and county governments by conducting research studies, Monitoring & Evaluation, and Project Management. You may reach him on 0721977108
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