Uber has suspended a driver who allegedly assaulted a female passenger. The driver used threats and power to sabotage the whole trip.
Uber spokesperson Samantha Allenberg said. “Any time safety is compromised we take it very seriously. As soon as we were notified of this incident we immediately reached out to the rider to offer our support and suspended the driver-partner’s access to the platform,”
The assaulted passenger; Catherine Njeri took her wrath on social media and wrote:
Be weary of an Uber Driver named Stephen drives a Nissan Tiida registration number KCE tel number 0713 *** 593. Today at 7.30 p.m.he picked me up from Town. Didn’t take too kindly to perhaps a woman giving him directions. When I saw our conversation was degenerating, I told him to just stop talking to me and take me to my location.
He’s pissed off at this point and wants to drop me off at a place known as “Makaburi” which is prone to incidents of hijacking and rape . This is when I tell him that I won’t pay him if he doesn’t drop me home. He’s like then I will take you back to Town and I’m like please take me to Parklands Police Station instead.
When we reached where I live, I tell him this is where I live you can stop here. I didn’t want to show him the apartments I live in because at this point I’m scared. He’s like where do you live. Here is fine I say . I’m pissed of at this stage and anyone who knows me will know I curse like a sailor when mad. He goes…where do you live. And I say again you can drop me here. This is where it gets bad… the poor excuse hits my arm with his fist.
Then he drives off saying That I have said I won’t pay him and I’m thinking in my head this guy is freaking nuts. I’m scared out of my mind at this point. freaking out actually!!!! He’s calling me all manner insults including prostitute at this time. Five minutes later he says get out of the car. I’m familiar with this location, it’s relatively safe. Im OK. I’m alive. I get out and he drives off. Then he stops and wait. I rush to the apartment building nearby because I know they have dogs. My dog and these dogs are boys. I bang on the gate hoping that the noise from the dogs barking will scare him off.
Luckily, a guy in a motorcycle written McFrys comes up and I’m hysterical at this point and I give him a summary of events. This is when the uber driver starts making a U-turn and the Boda guy tells me get behind. It’s not safe.
So I do and he does one of those things I see in movies because we ride and hide in the other side of the same apartment block until the Uber driver drives by.
My knight in shining armor by the name of Samuel takes me to Parklands Police Station. And that is the end of my relationship with Uber.
Uber has so far received massive backlash from the public but it has a strategy of maintaining a good record in Kenya and across the world.
“Uber is safe…Our technology makes it possible to focus on safety for riders and drivers before, during, and after every trip in ways that have never been possible before. Of course no means of transportation can ever be 100 per cent safe because accidents and incidents will always happen. But we’re working our hardest to ensure that these are kept to an absolute minimum — including through new technology, increased investments in customer support and using the advice of our independent Safety Advisory Board,” Ms Allenberg said in a statement.