Safaricom subscribers can now access M-Pesa statements on dial

Safaricom subscribers will now be in a position access their monthly M-PESA statements free of charge via email.

The new development by the company has been influenced by M-PESA users requesting for monthly statements to keep track of their transactions.

“Every month an average of 30,000 customers’ visit our Retail Centres specifically seeking to receive printed M-PESA statements, as a prerequisite to accessing credit from financial institutions or for business reconciliation purposes,” said Betty Mwangi, Director – Financial Services, Safaricom.

Ms. Mwangi noted that on average a further 9,000 calls are made to the Customer Centre every month requesting for statements, and listed the new services as illustrative of the transformative power of placing more control at customer’s disposal.

The value-added service follows the launch of Hakikisha a service that allows subscribers to confirm the recipient of their mobile money transfer before it is sent.

With the new statements service, over 22 million customers will also have the option to proactively request for a statement, as well as set up automatic monthly statements every 5th day of the month. The move is deemed to enhance transparency and accountability for users of the service.

To access the statements, customers will be required to dial *234# from their handsets and follow prompts to enter the preferred email address they would like their statements send to. Customers have an option of accessing one-off statements for three, six or twelve months in one go.

According to Ms Mwangi, the launch is part of the company’s strategic focus to make products and services easily accessible for customers through technology investment.

“We are leveraging on our continued investment in technology to deliver these statements any time the customer needs them,” said the Director- financial services, Safaricom



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