NIC Bank Group has announced the launch of “NIC KONNECT” a service will allow customers to use various social media platforms to securely access their banking services. This innovative mobile banking product in partnership with Craft silicon will be available through Whatsapp, Facebook, Twitter and Telegram.
Customers will be able to use a secure PIN to access the following banking services:
- Balance inquiry
- Mini statements
- Airtime purchase
- Funds transfers
- Utility payments
More services like merchant payments, mobile money, cheque book and card ordering will be available through NIC KONNECT in the near future. Non customers of NIC Bank will also be able to open accounts, find NIC ATMS and locate branches using NIC KONNECT.
Group Managing Director John Gachora said: “This new innovation is aimed at providing our customers with an easier point of interface with their bank. It is perfectly aligned with our MOVE to NOW philosophy through which we aim to provide our customers with multiple channels of access to our services, thereby creating greater convenience.”
He noted that this innovation was as a result of extensive market research which highlighted that Kenyans, especially the youth, are spending more time on social media platforms. There was thus need to interact with customers at their convenience, “where they are.”
NIC also prides itself as the first bank to launch a share trading feature on NIC NOW which allows customers to trade their shares from their mobile phones. Also, NIC banking was voted the Best Online Platform in 2015 at the Banker Africa EA Awards.