Kenya Revenue Authority (KRA) has extended its iTax support services to an additional 16 Huduma centres bringing the total number of service centres to 22 The expansion has increased KRA’s presence to atleast 13 counties with easy access to tax services for taxpayers. KRA’s iTax Support Centres are present in Mombasa, Kisumu, Eldoret, Nyeri, Nairobi & Thika. The Authority is servicing an average of 2500 customers per day through its support centres.
KRA’s Commissioner General, John Njiraini said KRA’s main focus is making the iTax system more beneficial and convenient to the taxpayer.
“KRA is making the iTax system more beneficial and convenient to the taxpayer through setting up a comprehensive support network countrywide,” said Njiraini. The Authority has been engaged in various tax awareness programmes aimed at creating awareness among various taxpayers. The activities include tax clinics, tax education sessions and hands on trainings for various stakeholders. KRA has been conducting trainings and sensitization programmes through tax education programmes that are being run countrywide.
KRA has also partnered with appointed licensed and trained intermediary agents who assist taxpayers register and file their returns through the iTax system. iTax system provides an integrated view of a taxpayer making it easier for taxpayers to access various tax administration services. The system enables taxpayers update their registration details, file returns, make payments, enquire about tax status, apply for a Tax Compliant Certificate (TCC) and lodge a refund claim online.
KRA is currently running a campaign to get taxpayers to file their Individual Income tax ahead of the 30th June 2015 deadline. However, for taxpayers who might experience challenges in accessing online services to file their returns, KRA will accept manual returns which can be dropped at various KRA offices countrywide.
OnThursday 18th June saw officials from the Kenya Revenue Authority lead a session on iTax at the Nailab hosted by BAKE (Bloggers Association of Kenya). The aim of the forum was to demystify taxes especially in light of the new system, iTax. iTax (Integrated Tax Management System) was introduced in a bid to make filing taxes easier for both the citizen and Kenya Revenue Authority (KRA).
iTax reduces the need for face to face interaction, thus reducing incidents of corruption and provides instant feedback as an acknowledgement of transactions made by taxpayers and allows taxpayers to authenticate information such as PIN (Personal Identification Number) and TCC (Tax Compliance Certificate) hence eradicating loopholes for the dissemination of false information.
The iTax officials explained the steps involved in the system. The first step is registration then you can apply for a PIN on the site if you don’t have one, or enter an existing PIN. After entering your PIN, you fill in your details. After completing this section, you then enter an email address that serves as your point of communication with the system. It is therefore very important that you make sure you’ve entered your correct email address as the system sends your password here. You can then log on to the system, change your password and download the tax returns form in either Excel or ODS. When you are done, simply upload the form onto iTax.