e-Government public service platform Huduma Kenya has been rewarded the United Nations Public Service Award for 2015 for improving public service delivery in Kenya since its inception. The coveted and most prestigious award in recognition of public service excellence comes not so long ago after the body scooped Association of Public Administration and Management Gold Medal Award in innovation management 2015 for good customer service.
The government body under Ministry of Devolution and Planning aims to transform Public Service Delivery by providing citizens access to various Public Services and information from One Stop Shop citizen service centres called Huduma Centres and through integrated technology platforms.
Huduma Kenya in collaboration with county governments across Kenya has set up centres in up to 9 locations in a quest to implement devolution and take services closer to citizens who are far from urban towns and setting.
The technology enabled services include;
- Duplicate National Identity Card
- Renewal of Drivers licenses and status check
- NHIF Registration and Claims
- NHIF Member Statements and accredited Institutions
- Assessment and Payment of Stamp Duty – Lands
- Nairobi City Single Business Permit
- Issuance of Seasonal NCC tickets
- Search and Registration of Business Names
- Registration of Welfare Groups
- PPOA Filing reviews and /or addressing complaints in procurement and disposal
- Student Loan Application – HELB
- Student Loan Repayment Services – HELB
- NSSF Registration
- NSSF Member Statements and Benefits
- Reporting Corruption – EACC
- EACC Clearance Certificate
- Status of Pension Claims
- Kenya Police Abstract
- Community Policing- NyumbaKumi
- Public Complaints through the Commission on Administrative Justice – Ombudsma
The platform being one of Jubilee government flagship manifesto in the digitization of government services present a non-bureaucratic and corruption free environment for all at the same time saving time and revenue.
Before, Public service was despicable with the trend of running from office to office, making unending queues, offices turning down requests and inquiries unless money comes in handy. Rights were out of question then unlike now where suit is applicable in case of discontent.
Ethiopia came in second with their integrated housing and development programme after Kenya in the international recognition awards by the United Nations. The official celebration ceremony will be held this June in Medellin, Colombia.
The government has promised dedicated effort to ensure the service attains the position in the public eye with even better services in the future.