Industry-first analytics suite to predict & improve user satisfaction
Ericsson Expert Analytics 15.0, a software suite that allows operators to predict customer satisfaction and automatically take closed-loop actions to improve it. The software is being trialed by several operators globally.
Validated by user trials, the SLI is valuable as an indicator of loyalty, as a measure of willingness to spend, and as a predictor of NPS. By embedding superior network knowledge in their analytics approach, operators can support sophisticated use cases, including real time optimization for complex services like VoLTE or video, that matter to enterprise and other high-value customers.
The Expert Analytics 15.0 delivers service level index to complement net promoter score (NPS) with user satisfaction index, available for all subscribers at any time
Likewise, operators can monetize location data by offering targeted advertising and other new services to partners. Operators are in a position to automate a wide variety of use cases driven Ericsson’s deep domain expertise – based on years of research, annual user studies and customer projects – is embedded in Expert Analytics 15.0, providing superior data models, and business rules, leading ultimately better results. Ericsson helps customers meet changing demands with a comprehensive, unified OSS and BSS product suite that combines business, IT and network capabilities.
The software also Leverages pre-integrated network, device, operational and business support systems assets to deliver end-to-end, real-time customer experience management insights.
The electronics company also offers services such as consulting and systems integration, managed services product related services and broadcast services.
At Mobile World Congress, Ericsson will demonstrate multiple use cases, including real-time video experience management, enterprise service level agreement (SLA), customer retention and upsell, location data monetization and OTT application analytics