You must have seen complaints about Safaricom conning people through bots on their famous promotions like Ponyoka Na Pick Up, Shinda Na Mpesa, or Bonyeza Ushinde. If you have not so far then you need to read this post The Safaricom Scams.
Today Safaricom has put out statement saying that their social media activation was compromised. Below is part of the statement from Nzioka Waita, Safaricom Corporate Affairs Director:
“We wish to address online customer complaints in relation to our recently concluded ‘SafFunFriday’ social media promotion. Following a thorough audit of all the activities involved in the running and subsequent evaluation of the short list for the winners we have established that the social media activation was compromised by one or possibly several of tech-savvy individuals who deployed “internet bots” to increase their chances of winning in the competition.
We accept the fact that we should have been more vigilant in identifying the use of these “bots” by unscrupulous persons and we apologize unreservedly for any inconvenience that those competing fairly in the said online promotion may have suffered. We wish to assure all our followers on Twitter that we have taken the appropriate steps to ensure that this does not happen again during any of our future online promotions.”