No more absconding bills with KPLC’s new technology
Kenyans will no longer escape monthly bill payment thanks to the new technology system rolled out by Kenya Power in collaboration with IBM. The automated system will provide a real time status of all business processes a move to enable Kenya Power implement its strategic expansion plans.
The new system will consolidate data from ten key operational sources to provide a single view of enterprise data. This new infrastructure will use advanced IBM analytics to enable Kenya Power to study and compare real time and historical data to better monitor business operations and trends, and anticipate future electrical needs. Besides helping Kenya Power understand the dynamics behind its customers’ use of power as well as instrument power distribution monitoring on a real time basis, KP teams can now access data on demand on one dashboard compared to 10 different dashboards.
Real-time analytics can be accessed through cloud computing, allowing executives working remotely to use mobile devices to view data pooled from all corners of the company. This will provide unparalleled insight into the electricity company’s operations, and allow instant decision making to help improve business performance.
This new solution will also provide greater insight into customer needs. Currently, Kenya Power has a number of different systems for billing, customer relationships and matching customer information with government census details. The disparate data sources make it difficult to aggregate and combine data to produce meaningful customer insights.
The IBM solution provides a central repository for various data sources and the analytic capabilities reconcile, correct, and quality-assess the information to provide a consolidated view of Kenya Power’s customers. Based on this view, the company will be able to improve the call center experience, better identify customer needs and match new services to meet these needs.