Security features on NationHela

NationHela is one of easiest platforms for remitting money to Kenya. Now that I think of it I should have had my card as soon as yesterday. A colleague from Nigeria has been forced to use Swift transfer which might take up to 6 days just because they are not allowed to remit funds through Western Union and Money Gram. This means that if you are in a country that does not allow money remittance from such countries, a product like NationHela is the way to go. Click here to see how you can use NationHela to remit funds.

That aside, the fact that my colleague could not remit money from Nigeria to Kenya via Western Union and Money Gram due to “security” issues made me dig a bit on the security features offered by NationHela and I noticed two important things, actually three one of which was mentioned in the article linked to above.

Of immediate importance is that money through NationHela goes directly to the phone. This means that I should not be worried about being robbed of cash after receiving. Talking about money going directly to the phone, I once had a very nasty experience with money that was remitted via Western Union back in 2008. On the fateful day, a Saturday, I wrote down the MTCN and went to Post Bank, Moi Avenue, Mombasa. I gave the bank teller dealing with Western Union issues the MTCN plus my ID. He acknowledged that money had been transferred with that MTCN but the names on the transference was for a colleague. So he asked me if I know any other lady who could be my work colleague that was to access that money. What the teller did not know is that apart from being the only employee for the company in Africa, female employees were only in Brazil and Guatemala. So there was no way money meant for a female employee could have been sent to Kenya.

I did a little digging and found out that the Post Bank teller in cahoot with a number of his supervisors and colleagues defraud recipients of money in a racket that is well coordinated. Thank goodness money transfer has been made more convenient with recipients being able to receive the funds directly on their accounts operated using a simple mobile phone.

Importantly is the ability to monitor ones account online. With NationHela and other mobile based transfer platforms, users are alerted whenever money is sent (the sender) or received (the recipient). If you are the recipient and you receive a text message confirming receipt of funds but on checking the account balance you find the fund not reflected, you can follow up with NationHela immediately.

Secondly issues involving lost or stolen NationHela Debit card can be resolved by the owner through NationHela portal, no need to report to customer care or the police before you can block the use of the card. If for instance you have misplaced your card and you have a feeling that it could be in the hands of a stranger, you only rush to the NationHela portal and disable it. After you find it or get a replacement you can safely go back to the portal and enable it.

Lastly sending or receiving more than $500 is not via the NationHela account but directly to your bank account. People tend to trust their banks with lots of money but I also think, in addition to money security, this feature is meant to curtail possibility of money laundering.

Well, now I feel certain that I need the card as a matter of convenience.


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