What is Really Wrong with Safaricom 3G Internet?

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So it seems Safaricom has a big problem with their 3G internet.?  Slow, frustrating, heartbreaking and all that in the new world of the Fiber Cables..  In some instances the network signal is full but the internet is zero.   Gauging from the number of people complaining about the same thing, the propblem is widespread. Unfortunately ,Safaricom  customer care people and the engineers behind the scene are not saying anything sensible about it..

Here is the reply I got from them on 12th of April 2013

We have forwarded your issue to our network team. We will revert once we get feedback ^KM

More than five days later, I am still waiting and many people are getting frustrated like me.

So what is really wrong with Safaricom 3G internet ?



What is your opinion on the topic?
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