Ooooh we have substandard mobile phone operators in Kenya, and guess what they are being penalized for that? Ksh.500,000. Yes 500k ….for being rubbish. According to the latest Communications Commission of Kenya (CCK) report, none of the mobile phone operators in the country met standards on the network quality. And the worst among them is Telkom Orange.
The eight key performance indicators (KPIs) are : completed calls rate, call set up success rate, dropped calls, blocked calls, speech quality, handover success rate, call set up time and signal strength.
An Operator is expected to meet the targets of at least 80% (i.e.7 out of 8) of the above KPIs. Safaricom, Airtel and Yu all managed six out of eight. While Telkom Orange was compliant in only four out of eight..jeeez..
Take a closer look:
Telkom Orange
Safaricom
Yu
Airtel
1. 7/8 is not 80%. It is 82.5%.
2. Every market operator in Kenya is shit. No excuse there.
3. Does blocked calls mean those originating from Network A to Network B causing Network B to suffer Rating X or is it the other way round i.e. A is the one that gets penalised?
cck also needs a calculator…82.5%
The problem the penalty is too little ..500k is pocket change for CEOs leave alone the company.
“3. Does blocked calls mean those originating from Network A to Network B
causing Network B to suffer Rating X or is it the other way round i.e. A
is the one that gets penalised? ”
I think B is blocking the calls originating from A to its network, and therefore B should be penalised
I really dont understand this analysis. 1st I had Yu moobile for about 2 years, and for the past 6 months-1year is when i really started getting annoyed, no network, no completed calls, always goes to voice sms instead of completing a call, they literally spam you with messages and calls, they have super slow internet, still when i call Yu numbers they are never reachable, call quality is really really bad, try calling India or Canada and u’ll know what i’m taking about, or just try a number in rural kenya. And therefore i ported to safaricom, I may be paying ALOT and really ALOT but i get Quality service.
This analysis is based on the latest cck assessment report, it does not cover the internet connection or the customer care service. If you include those then probably Yu might come last but Orange is still bad too on the customer care. And i think your sentiment explains why many people stick with Safaricom despite the fact that they are that expensive when compared to the others
KShs 500 000 is too little for a company with capitalization that runs into billions. They should be charged far more and CCK should ensure these charges do not trickle down to consumers.
Surprised by Safaricom dropped calls, thought they would be much more