Roaming threshold: Is Safaricom playing dirty with people’s Money/credit?

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I was having a great conversation with a friend yesterday and then  suddenly i got disconnected. I thought at first that i had ran out of credit but no..i was still having Ksh.80 on my phone. Tried to call again and i got the message that my credit balance is below the threshold.  Meaning i couldn’t make any call unless i reloaded more credit! A few minutes earlier a friend had told me that she could not call despite having ksh.51 credit balance on her phone

More complains on twitter..

Okwenda@SafaricomLtd did ur grond threshold just reach 75 ? I can’t call when my credit reaches that?????

I talked to other people who are experiencing the same. So is Safaricom holding people’s money/credit? is this the new roaming threshold? or just playing plain dirty with subscribers to maintain earning margins after being shaken by Zain’s moves?

What is your opinion on the topic?
Kennedy Kachwanya
Lead Blogger at Kachwanya.com
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Kennedy Kachwanya is a technology blogger interested in mobile phones both smart and dumb, mobile apps, mobile money, social media, startups ecosystem and digital Savannah. New media must not forget the strength of old tech.
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