Safaricom has commissioned an ultra-modern retail shop at the newly launched Two Rivers Mall, as part of its strategy to improve access to the company’s services.
The new shop, which is now the 46th retail outlet in the country, will offer an opportunity to experience the firm’s devices in order to make informed purchase decisions.
“We are always looking for opportunities to further enhance focus on our customers, in order to build closer personal relationships. This fits into our strategic business objective of always putting the customer first. Our intention is to ensure that as we continue growing, innovating in technology and investing in our network, we do not lose sight of our customers and their needs.” said Steve Okeyo, Regional Sales and Operation Director, Safaricom.
The Safaricom Two Rivers Retail Shop will cater for clients of Two Rivers Mall as well as the catchment areas of Ruaka, Redhill, Kabuku, and Limuru reducing the very heavy footfall experienced in Village Market Shop which will remain operational.
Alongside the retail shops, Safaricom customers can also visit any one of over 60 Care Desks spread across the country to access key services including M-PESA, SIM Registration, SIM Swaps, among others.
The move comes after Samsung opened its branded shop at the mall.
The telecommunications provider solutions for a range of subscribers, small businesses, and government, using a variety of platforms.
The telecommunication company boasts over 25.1 million subscribers, providing over 200,000 touch points for its customers and offering over 100 different products under its portfolio.
The company is on the Nairobi Securities Exchange and with annual revenues in excess of Kshs 150 Billion, Safaricom invested Kshs 32.13 billion in infrastructure this year, providing over 78% of Kenya’s population with 3G coverage and providing 2G coverage to 95% of Kenyans.
Safaricom pioneered commercial mobile money transfer globally through M-PESA, the most successful service of its kind anywhere in the world. Launched in March 2007, M-PESA now has over 23 million customers and over 100,000 M-PESA Agent outlets countrywide.