MTN subscribers will be in a position to monitor data cost and usage in the new charging system in collaboration with Ericsson providers of the required system and infrastructure.
The system known as “order to cash suite” will enable customers to activate new services more efficiently and in the same breathe receive complaint response from the telecommunications company.
Ericsson will support, operate and manage this suite of products to ensure the benefits are realized across all MTN operations. Ericsson’s Managed Services will allow for an agile launch of services, thus increasing MTN’s capacity for innovation and speed that are essential for a sustainable and successful business differentiation.
The new system by MTN will see the roll-out of new services like catalogue orchestrated charging, flexible refill and community charging, among several other different voice and data offerings for MTN’s over 220 million prepaid customers.
The development is a move by MTN to improve end- to- end solutions that will see through changed pricing models, cut operation costs, easily develop new products as well as reduce time-to-market.
Ericsson has been a long-term partner for MTN, and has provided the operator with real-time charging capabilities since 1996. MTN was one of the first customers to introduce Ericsson Pre-Paid Systems in all Africa and Middle East Operations. Today Ericsson’s charging and billing solutions support more than 2 billion subscribers worldwide.