The drive to setup Kenya as the world BPO center by the Government did not go well and there are a number of reasons for that. Chief a among them being that the target customers were the Multinational Companies, while ignoring the local companies. When the economic downturn happened in US And Europe in 2007/08, most companies stopped shipping jobs abroad and that was the end of the Kenyan BPO sector. But there are new lots of start-ups who are thinking differently. The ones whose targets are the local as opposed to the Multinationals.
Meet Service Line, with a team which insists that they are different from your typical BPO and call centers. They describe themselves as the “public knowledgebase”. On the following Video we meet Sharon Adisa, Service Line Business Development Executive:
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